Cancellation and Return Policy – Order and Shipping Terms

Cancellation Before Shipping: Full Refund Guarantee

Customers have the right to cancel their order and receive a full refund if the shipment has not yet been handed over to the shipping or logistics company. Cancellations are processed easily by contacting customer service during the order preparation period, ensuring a smooth and hassle-free experience.

Cancellation After Shipping (Return Policy)

If the order has already been shipped, it will be handled according to the store’s return policy. Shipping fees owed to the logistics company will be deducted from the total refund. The remaining amount will be returned to the customer after receiving the product and verifying its condition. This ensures transparency and protects the customer’s rights.

Store Terms and Conditions

1. Acceptance of Terms: By using this website or completing a purchase, you automatically agree to all store terms and policies, including cancellation, returns, and shipping.
2. Accuracy of Product Information: We strive to provide accurate images and deions for all products. However:
   • Product colors (e.g., robes) may slightly vary due to photography lighting or screen settings.
   • The store reserves the right to adjust prices or offer promotions at any time without prior notice, while ensuring the confirmed price at the time of order.
3. Order Processing: An order is considered in process only after receiving an official confirmation via email or WhatsApp. Customers may request modifications (such as color or size changes) within a specific period (e.g., 2 hours) after order confirmation, before preparation begins.
4. Shipping and Delivery: Estimated delivery times may vary depending on the shipping company and logistical conditions. Customers are responsible for entering accurate shipping information, including address and phone number; the store is not responsible for delays caused by incorrect information.
5. Intellectual Property: All content on the website, including designs, images, logos, and text, is the exclusive property of the brand and may not be used, copied, or republished for commercial purposes without prior written permission.
6. Data Protection and Online Payment: Customer data is protected using the latest encryption technologies, and payment information is not stored on the store servers, ensuring a safe and secure shopping experience.